The Benazir Income Support Programme (BISP) has introduced a new complaint system in September 2025 to make it easier for beneficiaries to report issues and get faster solutions. Many people face delays in payments, errors in eligibility, or deductions by agents. This latest system promises instant complaint registration and quick resolution.
اب مستحق خواتین اور خاندانوں کو اپنے مسائل کے حل کے لیے بینظیر انکم سپورٹ پروگرام کے دفتر جانے کی ضرورت نہیں رہی۔ اب وہ گھر بیٹھے شکایت درج کر سکتے ہیں اور اپنی درخواست کی پیروی بھی آسانی سے کر سکتے ہیں۔ یہ نظام خاص طور پر ان لوگوں کے لیے بنایا گیا ہے جنہیں ماضی میں شکایات درج کرانے میں مشکلات کا سامنا کرنا پڑا۔
Why Was the New Complaint System Introduced?
In the past, BISP beneficiaries had to stand in long queues or depend on local offices to raise complaints. Many faced delays, unresolved cases, and miscommunication. The Government of Pakistan launched this upgraded system in September 2025 to ensure:
Transparency in payment procedures
Quick complaint handling without middlemen
24/7 availability for all beneficiaries
Easy access through mobile and online platforms
How to Use the New BISP Complaint System (Step-by-Step Guide)
The complaint system is designed to be user-friendly. Beneficiaries can submit complaints in the following ways:
Step 1 – Online Complaint Portal
Visit the official BISP portal where a dedicated complaint form is available. Beneficiaries can enter:
CNIC number
Payment details
Nature of complaint (delayed payment, deduction, or eligibility issue)
Step 2 – BISP Mobile App
The BISP App (2025 updated version) allows instant registration of complaints. After logging in with CNIC, users can track their complaint status in real time.
Step 3 – Helpline Number
The BISP Helpline 0800-26477 has been upgraded for quick responses. Callers can directly lodge complaints with the call center team.
Step 4 – WhatsApp Complaint Service
A new WhatsApp complaint service has been added. Users simply send their CNIC and complaint type to the official number, and they receive a confirmation SMS instantly.
Types of Complaints You Can Register
The new system accepts a wide range of issues:
Payment deductions by agents
Delay in receiving installment
Account verification issues
Eligibility removal due to PMT score errors
Technical issues with BISP 8171 portal or app
This ensures that no matter what the problem is, beneficiaries have a direct platform to seek redress.
Benefits of the 2025 BISP Complaint System
The new complaint system provides multiple advantages for millions of families:
Faster Resolution – Most complaints are resolved within 7 working days.
Transparency – Every complaint receives a tracking ID for follow-up.
Accessibility – Available across Pakistan, including remote rural areas.
No Extra Cost – The service is completely free of charge.
Government’s Aim with the New System
The launch of this system is part of the government’s vision to make BISP 8171 more transparent, accountable, and people-friendly. By empowering beneficiaries, the program ensures that financial assistance reaches deserving families without corruption or delay.
Officials claim that with this system, over 90% of complaints will be resolved faster compared to the old manual process.
Key Takeaway for Beneficiaries
If you are facing issues with your BISP September 2025 installment, deductions, or eligibility, you don’t need to worry. The new BISP complaint system gives you multiple channels to raise your concerns—online, through the app, WhatsApp, or the helpline.
This ensures that no deserving family is left unheard, and everyone can access their BISP 8171 Rs. 13,500 installment without unnecessary hurdles.
Final Words
The BISP Complaint System 2025 is a major step toward improving transparency and solving problems faced by millions of Pakistani families. Beneficiaries should use the official channels only and avoid unofficial agents or middlemen to ensure their complaints are properly registered and resolved.
With this launch, the government has made it easier than ever to get instant support and fast solutions.